30-Day Love It Guarantee
The CocoVayé promise
Try it. Feel it. Love it. Or your money back.
Make CocoVayé part of your routine for 30 days. If your first product isn’t for you, return the eligible item and we’ll refund the amount you paid. Return shipping and conditions apply.
Start a guarantee claim · Read full terms
How it works
- Try your skincare.
- Tell us within 30 days of delivery.
- Return it at your own cost.
- Receive an approved refund to your original payment method.
Conditions: first online order only • one opened product • one claim per customer/household • product return required • bundle conditions apply.
Want to return something unused, or is a product faulty? That falls under your statutory rights: see our separate 14-day returns and withdrawal policy.
30-Day Love It Guarantee terms
We believe skincare is made to be experienced. Try an eligible CocoVayé product from your first order for up to 30 days after delivery. If it is not right for you, request a return under the conditions below.
1. Eligibility
Available only for the first order placed directly through the official CocoVayé online store, on eligible skincare products. Subsequent orders are excluded. The benefit is limited to one claim per customer and household; genuinely independent households sharing an address may contact support for individual review. Valid for deliveries within the European Union (all 27 member states).
2. Claim window
Send your request within 30 calendar days from confirmed delivery. After we send return instructions, dispatch the required items within 14 calendar days and retain proof of shipping.
3. Product use
The selected qualifying item must have been opened and genuinely used during the trial. Normal use is encouraged. The product must not be completely empty or deliberately damaged. Unused items are not covered by this voluntary satisfaction guarantee; separate statutory withdrawal rights may apply.
4. One item / multiple-item orders
Only one opened and used standalone item from an eligible first order can be refunded under this guarantee. Other standalone items are not refundable through this guarantee. This does not affect statutory rights.
5. Bundles and sets
For a bundled set, only one product may have been opened and used. All other products must be unopened, unused and sealed. The complete set, including any included gifts and accessories, must be returned. If all conditions are met, we refund the price actually paid for the returned bundle. If a separately purchased item came with a conditional promotional gift, that gift must also be returned where the promotion terms lawfully require it.
6. Making a claim
Email info@cocotallow.com or use our contact form with your order number, a photo of the product and a brief reason for dissatisfaction. Do not include sensitive medical details. We may request reasonable further information strictly necessary to validate your claim.
7. Shipping and inspection
Do not ship products until you receive return instructions. Package them securely and use a tracked return method. Under this voluntary guarantee, the customer pays return postage. Once received, we inspect items against these disclosed eligibility requirements. We explain any rejection and the available disposition options. This shipping rule does not apply to statutory remedies where the seller must bear return costs.
8. Refunds
Approved refunds are issued to the original payment method within 14 calendar days after receipt and confirmation of the qualifying return. The refund equals the price actually paid for the qualifying product or complete eligible bundle, after relevant discounts. Original delivery fees and return-postage costs are excluded under this voluntary guarantee where legally permitted. Payment-provider settlement times can vary.
9. Separate rights
This is a voluntary commercial satisfaction guarantee, in addition to statutory consumer rights. Legal withdrawal rights, including applicable exceptions for suitably sealed hygiene products, and remedies for non-conforming goods are unaffected. In the event of a defective item, contact customer service under the statutory-rights process rather than this guarantee.
10. Provider
Guarantor: CocoTallow B.V., trading as CocoVayé. Registered address: Herengracht 320, 1016 CE Amsterdam, the Netherlands. Chamber of Commerce (KvK): 97280569. Support email: info@cocotallow.com. Covered products: all CocoVayé skincare products sold in our online store (day creams, moisturiser, anti-aging cream, lip balm and bundles); gift cards are excluded. Covered countries: all member states of the European Union. Effective date: 9 October 2026.
frequently asked questions
Yes. We want you to genuinely try it. One qualifying product from your first order may be opened and reasonably used, but it cannot be completely empty or deliberately damaged.
For standalone items, only the one qualifying tried product is covered. For a qualifying bundle, return the whole bundle with only one used item and all other items sealed to receive the paid bundle price back.
The Love It Guarantee is for products you have tried. See our separate 14-day returns and legal withdrawal policy for unused purchases and your statutory rights.
Yes, for claims under this voluntary guarantee. Use tracked shipping. Different rules may apply if a product is faulty or not as described.
The day the order is delivered, based on the available delivery information.
The satisfaction guarantee applies only to your first eligible CocoVayé webshop order.
Open and try only one item; return the complete set with all other items unopened and sealed.
Submit your order number, product photo and a short explanation through our claim form within 30 days of delivery. Wait for return instructions before posting.
After receipt and inspection of an eligible return, we initiate the refund within 14 calendar days to your original payment method.
Contact support. Statutory rights for faulty or non-conforming products apply independently of this offer.
